About Andrew
As a Service Advisor for the past 10 years at Joe Machens Hyundai, I've gained invaluable experience in the automotive industry. With my LINN STATE TECHNICAL COLLEGE education, I prioritize customer satisfaction and vehicle safety. I am committed to providing comprehensive vehicle maintenance and repairs, ensuring a positive experience for every customer. My passion for automobiles drives me to stay up-to-date with the latest industry advancements and effectively communicate with customers about their vehicle's needs.
Customer rating
4.9 / 5 based on 1106 ratings (669 written reviews)
Recent reviews
Andrew has been our long-time Service Manager at Joe Machens Hyundai. We trust him implicitly, because over the years he has earned that trust. He is very knowledgeable and is able to explain to us why a recommended service is needed now (or more importantly why a recommended service might be able to be delayed to get full value and wear out of a product). As such, when he says the service is needed now, we do it. Recently, we bought a different make vehicle, and after taking it to that dealership's service department only a few times, had concerns regarding their forthrightness. Immediately thereafter, we started bringing that vehicle to Joe Machens Hyundai's service department instead; our prior experience with Andrew is the number one reason for that decision. He is a credit to Joe Machen Hyundai's service department!
— Jackie R. ,
The service department is very professional and made handling my service very simple and easy.
— Christopher H. ,
He’s the best. Has been for years!
— Marin B. ,
Andrew met me at the door, ready to check-in my car when I pulled up, called me and kept me updated, walked out immediately when I was walking toward the service department to pick up my car. The Club Car Wash ticket is an awesome bonus.
— Tammy R. ,
I had oil inside and outside my car after an oil change. I brought the car back the next day for a cleaning and was given a courtesy car. After a couple hours I went back to get my car and it still had oil inside and out. My floor mattress were vacuumed, but really I would have preferred the oil be removed.
— Laura A. ,
He was very nice and explained everything to my wife and I and I got the technician I wanted thank you all very much
— James B. ,
Super friendly and helpful
— Terri B. ,
What can I say? Andrew is the best! He always goes above and beyond to help me in my time of need.
— Julie R. ,
Very pleasant!
— Lamont E. ,
Nothing but praise for your team. Always a good experience.
— Patricia W. ,