About Mark
As a Service Advisor at Joe Machens Hyundai, I'm passionate about providing exceptional customer service with integrity and transparency. I believe my approachable nature and the knowledge I share make me a valued resource within the team and with customers. Outside of work, I'm a devoted parent to the cutest kids in the world, and I enjoy indulging in great food, diving into captivating books, and exploring new destinations. My hobbies include discussing the latest entertainment releases, college sports, and reminiscing about my 1981 triumph as the Regional Hide-and-Seek Champion.
Customer rating
4.9 / 5 based on 885 ratings (561 written reviews)
Recent reviews
Mark always tries very hard to help me understand the process of my car repairs, and offers good solutions.
— Ellen R. ,
Great experience and service. Thanks!!
— Eltaron G. ,
Mark is always helpful.
— Aaron D. ,
Great/
— Wilford W. ,
I have been coming to Joe Machens Hyundai for several years now and continue to request appointments based on Mark's schedule. He is friendly, honest, and makes you feel at home.
— Ty M. ,
Great job and very professional
— Deanna F. ,
The best auto service reps I’ve ever had. Honest, clear, and straight-forward. Personable and understanding. Gives me options and never pushes the most expensive one. Listens to me; doesn’t just talk at me. I don’t hate taking my car in for service — sure, it can be costly, but with Mark, I’m sure whatever is being done is necessary and will be done well.
— John P. ,
Mark was busy that day, but he did not let that hinder his ability to do his job. He kept me informed, answered all my questions, was polite and jovial. Before I drove away, he made sure I knew that if I had any further questions, to please contact Joe Machens Hyundai!
— Lonnie R. ,
Mark was professional and helpful! In a pinch when he was clearly very busy he took time to assess what my car needed, and was able to give me options that would allow me to be able to pick up my vehicle as soon as possible! Though short staffed he got me in and fully taken care of fully under warranty! Not only did he get to my car in the time he said, but also went ahead and took care of all current recalls on my vehicle! He called when it was done, and throughout the process. I fully trust Mark with my car!
— Kyle B. ,
Very helpful and professional
— Jungheon I. ,