About Rafael
As a Hyundai Product Specialist at Joe Machens Hyundai, I'm passionate about helping people find the perfect vehicle for their budget and needs. With over 20 years of experience and a knack for listening, I'm confident I can guide you to the right choice. From Mexico City and proud to call this community home. I'm a devoted family man with a wonderful wife and four amazing children, including a son with autism. I'm known for my friendly and welcoming demeanor, always striving to create a comfortable and enjoyable experience for my customers. I love sharing my knowledge and genuine care for my clients, ensuring they feel confident and satisfied with their vehicle purchase. In addition to my automotive expertise, I'm an avid Steelers fan and enjoy discussing the latest games. I'm also a handyman around the house and appreciate spending time fixing things. I've recently taken up golf and love the challenge of the game. And of course, I adore walking my beloved dogs. I'm excited to connect with you and help you find your ideal vehicle. Let's work together to make your automotive journey a success!
Customer rating
4.9 / 5 based on 187 ratings (137 written reviews)
Recent reviews
Excellent. Very nice and knowledgeable. I will meet him soon to set up my phone with Bluelink.
— Robert J. ,
Great communication. Thanks for all your help with the landcruiser.
— William L. ,
Very good working with Rafael, I enjoyed the whole process and he made each step so easy. It took the minimal amount of time from start to finish. And now I’m enjoying a really sweet ride in my new truck. Thanks Rafael!
— Arlan G. ,
Rafael was great. He had the car ready and we were in and out in less than an hour.
— Robert W. ,
Rafael and the team was wonderful to work with. He didn't bat an eye when we changed vehicles after already starting paper work on another. Our purchase process was as smooth and painless as car buying can be. Thank you Rafael, we love our new Hyundai!
— Jennifer K. ,
Way too many mistakes, have to fill out the paperwork way too many times from clerical errors or misrepresentation? Was told this was through August 3rd when we started have been persistent the last 2 days that this has to be done by the 31st? Constantly being contacted over and over again this should have been real easy. Too much confusion, too many mistakes, to pushy, and the numbers just don't add up. Will get a new vehicle somewhere else, where it is smooth and you feel comfortable that your needs are being met. Not someone just trying to make quotas.
— Dawn R. ,
Rafael went above and beyond to help us with our car purchase. He was incredibly kind, easygoing, and helpful from start to finish, making the entire process smooth and stress-free. It was clear he genuinely cared and was looking out for our best interests every step of the way. This was hands down the best car-buying experience we’ve ever had, and I would gladly drive the extra two hours all over again just to have this kind of experience. We truly appreciated all of his time, effort, and support and would highly recommend working with him
— Casey E. ,
Absolutely wonderful. Rafael was very knowledgeable and extremely helpful. It was a pleasure meeting and working with him.
— Tobey B. ,
Fantastic! He was very informed on the vehicle. Answered questions promptly and worked with me to but the vehicle remotely. Even came in in his day off to get the sale completed. Would highly recommend!
— Carl B. ,
Rafael is very nice gentleman. He went above and beyond to give me what I needed and if I ever need anything else or anybody else needs a car I will send them to Joe Mockin Hyundai to talk to Rafael. He is the best. He helped me in a way. Nobody else ever did thank you Rafael. I appreciate you and God bless you.
— Catherine C. ,
Specialties
- PALISADE
- Santa Fe
- TUCSON
- Elantra
- Ioniq